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The University of Leeds
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The University
Studying at Leeds
Leeds & Yorkshire

Issue 479, 18 March 2002

Satisfactory resolution

All student complaints have been resolved without the need for a formal complaints panel under the procedures introduced four years ago. There were 38 complaints received centrally in 2000-01, ten fewer than the previous year, and the majority were resolved locally.

The system encourages informal resolution of complaints, as close as possible to the point the problem occurred. Although students have the option of a formal investigation, all complaints have been resolved before reaching the final stage of a formal complaints panel. The procedure has been widely publicised in student handbooks, leaflets in departments and student outlets, and is on the University website.

Download the student complaints procedure (Word doc).

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