TSB online current account is the fastest to access, according
to a new survey by Leeds researchers of 12 online current
account providers. Second and third place were taken by
First Direct and the Co-operative Bank, with the Abbey
National trailing in twelfth place.
people use remote banking purely to check their account
balances and the research, by the international institute
of banking and financial services (IIBFS), measured the
time taken to obtain a balance using the shortest possible
path. Lloyds TSB came in at 29 secs; the Abbey National
at 287 secs.
director Professor Kevin Keasey said: "Given the relatively
simple nature of the transaction, the variation in performance
is quite startling. Lloyds' competitors have much work
to do to close the gap."
press release on their website.