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Issue 472, 5 November 2001

Help, assistance, advice

ISS helpdesk service - (from left to right) Dawn Walton, Sarah Tolan, Jitesh Rathod, Maria Orfahidou, Simon Maller (helpdesk manager), Ruth Denton and Carl Pearson

In the first four weeks at its new location, the ISS help desk logged over 5,000 faults and queries. The new premises at the Edward Boyle Library, with an entrance off red route gives extra accessibility, and the help desk team estimate that they were only able to log around 75% of the total number of faults dealt with making the amount of help, assistance and advice provided by the help desk far in excess of what the figures show.

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