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Issue 468, 4 June 2001

Winning hearts and minds

Official reports are rarely effusive, but when the University Library won its Investors in People (IiP) award, the assessor hardly knew where to start, the triumphs and achievements were so many.

In the last three years, under University Librarian Lynne Brindley and her successor Jan Wilkinson, the Library has undergone a major transformation, and has many plans still to implement for the future.

Ms Wilkinson said: "In just a few years, we've created a very strong team culture, which, while friendly and supportive, is clearly focused on service and performance. We've brought in good communication structures, and ensured that all staff are encouraged and regarded as valued members of the team. This award recognises our success."

Transformation - Jan Wilkinson.

The report stated that the Library had 'achieved something that would compare with the very best of businesses', praising the 'vision, commitment and hard work of those people who recognised change had to happen.' Most importantly, it recognised that the Library had 'succeeded in winning the hearts and minds of all its people.'.

The Library isn't alone in achieving the status, or valuing the benefits it can bring. Kim Whittaker of Residential and Commercial Services, which gained IiP status in 1999, says: "Focusing on the award has improved our business planning, and better communication means staff now take more ownership and responsibility for their work."

During a recent review of IiP status gained in 1996, Healthcare Studies was congratulated on its continuing improvements. The Schools of Medicine and Electronic and Electrical Engineering, and the Staff and Departmental Development Unit are working towards IiP.

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