hearts and minds
reports are rarely effusive, but when the University Library
won its Investors in People (IiP) award, the assessor
hardly knew where to start, the triumphs and achievements
were so many.
the last three years, under University Librarian Lynne
Brindley and her successor Jan Wilkinson, the Library
has undergone a major transformation, and has many plans
still to implement for the future.
Wilkinson said: "In just a few years, we've created a
very strong team culture, which, while friendly and supportive,
is clearly focused on service and performance. We've brought
in good communication structures, and ensured that all
staff are encouraged and regarded as valued members of
the team. This award recognises our success."
- Jan Wilkinson.
report stated that the Library had 'achieved something
that would compare with the very best of businesses',
praising the 'vision, commitment and hard work of those
people who recognised change had to happen.' Most importantly,
it recognised that the Library had 'succeeded in winning
the hearts and minds of all its people.'.
Library isn't alone in achieving the status, or valuing
the benefits it can bring. Kim Whittaker of Residential
and Commercial Services, which gained IiP status in 1999,
says: "Focusing on the award has improved our business
planning, and better communication means staff now take
more ownership and responsibility for their work."
a recent review of IiP status gained in 1996, Healthcare
Studies was congratulated on its continuing improvements.
The Schools of Medicine and Electronic and Electrical
Engineering, and the Staff and Departmental Development
Unit are working towards IiP.