Reporter 447, 21 February 2000


Complaints resolved

All student complaints received during the last session were dealt with satisfactorily without involving the formal complaints panel, according to the first annual report of the student complaints procedure. Of the 23,000 students at the University, 31 raised an official complaint and most of these were resolved with an explanation or apology. Four complaints resulted in some form of compensation, such as the partial refund of fees.

The new student complaints procedure was introduced in 1998-99 and encourages the resolution of complaints informally and as near as possible to the point at which the problem occurred.

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